Last updated: 16 September 2026
1. Who we are
This Privacy Policy explains how COCKPITSIMPARTS LIMITED (company number 08198747), trading as Cockpit Sim Parts, collects, uses, stores and protects personal information when you visit our website, create an account, contact us or place an order.
We are the data controller for the personal information described in this policy.
Registered address:
Unit M Paper Mill Business Park
Paper Mill Road
Cardiff
Wales
CF11 8DH
United Kingdom
Email: info@cockpitsimparts.co.uk
Website: www.cockpitsimparts.co.uk
2. Personal information we collect
Depending on how you use our website, we may collect:
- Identity and contact information: your name, billing address, delivery address, email address and telephone number.
- Account information: your customer account details, saved addresses, login and authentication information, and account preferences.
- Order and transaction information: products ordered, order history, delivery method, payment status, refunds, credit notes and transaction references.
- Communications: messages sent through our contact form or email, customer-service enquiries, reviews and other correspondence.
- Technical and usage information: IP address, browser and device information, pages and products viewed, basket activity, referring pages, security logs, cookies and consent preferences.
- Marketing preferences: whether you have chosen to receive our newsletter or other marketing communications.
3. How we collect your information
We collect information directly from you when you create an account, place an order, contact us, subscribe to our newsletter or otherwise provide information to us. We also collect limited technical information automatically through our website, cookies, server logs and security tools. Payment providers and delivery companies may return limited transaction or delivery information to us where necessary to complete or manage your order.
4. How and why we use your information
| Purpose | Legal basis |
|---|---|
| Creating and managing your customer account | Performance of our contract with you and our legitimate interest in providing account services |
| Processing, manufacturing, delivering and supporting your order | Performance of our contract with you |
| Processing payments, refunds, disputes and fraud-prevention checks | Performance of our contract, compliance with legal obligations and our legitimate interests in preventing fraud |
| Answering enquiries and providing customer service | Performance of our contract and our legitimate interests in supporting customers |
| Maintaining accounting, tax, warranty and business records | Compliance with legal obligations and the establishment or defence of legal claims |
| Protecting the website, customer accounts and our business from misuse or security threats | Our legitimate interests in operating a secure website and preventing fraud |
| Sending newsletters or marketing communications | Your consent, which you can withdraw at any time |
| Using non-essential analytics, preference or marketing cookies | Your consent through our cookie-preference system |
5. Payments
We offer payment services through providers including PayPal and Stripe. When you select one of these services, your payment information is processed securely by that provider under its own privacy terms. We normally receive payment confirmation, payment status and a transaction reference, but we do not receive or store your complete payment-card details.
6. Delivery services
To fulfil your order, we may provide the necessary delivery information to carriers including Royal Mail, FedEx and DHL. This may include your name, delivery address, email address, telephone number, parcel details and customs information where required for an international shipment.
7. Cookies and similar technologies
Our website uses cookies and similar technologies. Strictly necessary cookies support essential functions such as customer login, basket operation, checkout, security and remembering your cookie choices. These cannot always be disabled through our cookie tool because the website may not function correctly without them.
Where enabled, optional cookies may help us understand website traffic and usage, remember preferences, or support content and services provided by Google, Facebook, YouTube or Instagram. Optional cookies are used only according to the choices you make through our cookie banner.
You can accept, reject or change optional-cookie choices at any time using the cookie-preferences button displayed on the website. You can also control cookies through your browser settings.
8. Google reCAPTCHA and website security
We use Google reCAPTCHA on certain forms to help protect the website from spam, abuse and automated submissions. This service may process technical information such as your IP address, browser information and interactions with the form. Google's own privacy terms apply to its processing.
9. Who we share information with
We do not sell your personal information. We share only the information reasonably necessary with:
- payment providers, including PayPal and Stripe;
- delivery companies, including Royal Mail, FedEx and DHL;
- website hosting, ecommerce, email, security and technical-support providers;
- analytics, reCAPTCHA and social-media service providers where those services are enabled;
- professional advisers such as accountants, insurers or legal advisers when necessary; and
- government authorities, regulators, law-enforcement bodies or courts where disclosure is legally required.
Service providers acting on our behalf may use personal information only to provide the relevant service and must protect it appropriately.
10. International transfers
Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are in place, as required by applicable data-protection law.
11. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty, fraud-prevention and dispute-resolution requirements.
- Order, payment and accounting records are normally retained for at least six years where required for tax and company-record purposes.
- Customer-account information is normally retained while the account remains open. Certain order records may be retained separately after an account is closed where legally necessary.
- General enquiries and customer-service correspondence are normally retained for up to 24 months after the matter is resolved, unless they relate to an order, complaint or legal claim requiring longer retention.
- Newsletter information is retained until you unsubscribe or withdraw consent, subject to retaining a minimal suppression record so that we respect your request.
- Cookie and analytics information is retained according to the periods stated in our cookie-preference system and the settings of the relevant service.
We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.
12. How we protect your information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, accidental loss or destruction. Access is limited to people and service providers who need the information for legitimate business purposes. No internet service can be guaranteed to be completely secure, but we regularly review our safeguards and website security.
13. Your data-protection rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information where there is no lawful reason to retain it;
- ask us to restrict how information is used;
- object to processing based on legitimate interests or to direct marketing;
- request transfer of certain information in a portable format; and
- withdraw consent at any time where processing is based on consent.
These rights may be subject to legal limitations. To exercise a right, contact us at info@cockpitsimparts.co.uk. We may need to verify your identity before responding.
14. Automated decision-making
We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects for customers.
15. Complaints
Please contact us first if you have a concern so that we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available at ico.org.uk.
16. Third-party websites
Our website may contain links to third-party websites or social-media platforms. We are not responsible for their privacy practices. Please review the privacy information provided by those organisations before giving them personal information.
17. Changes to this policy
We may update this Privacy Policy when our services, website or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.